1. When
are you required to investigate a problem or complaint?
|
2. What
are the tools for investigating a problem, and how
do you use them properly and effectively?
|
3. What
if the problem involves a customer? How do you meet
your legal obligations and still protect the customer
relationship?
|
4. Who
should be responsible for handling particular types
of problems?
|
| 5. What
kinds of disciplinary action are appropriate, and
how do you implement them? |
| 6. Avoid
being held hostage by an employee threatening to
report alleged or nonexistent violations of law to
government agencies |
